3 Messages
Unable to activate Peacock Premium PlatinumRewards
I am a Platinum Rewards member and I am unable to activate my free Peacock Premium. For over two weeks i have been in contact with customer service to try and remedy this issue . Via the live chat, phone callbacks, my ticket has been created and elevated and no resolution (and now I've been told if my ticket goes unassigened for three weeks its just closed...leaving me to start all over). Why is this so difficult to get fixed? There is no disagreement that i am a Platinum customer and owed the reward. I have redeemed it, as shown in my Rewards page activity, it just cannot be activated. The system is broken, why can someone not just activate Peacock Premium on my account with no charge? This is clearly not a new issue, reading through the forum here. Very frustrating, has anyone who's had this problem actually gotten a satisfactoy solution??
XfinityPaula
Official Employee
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1.1K Messages
9 months ago
@user_qr0nbn Thank you for reaching out to us and sharing the trouble you have been having with accessing the free peacock premium reward for being a platinum customer. I'm sorry that we have not been able to correct this for you yet. We will work with our repair teams to help make sure we have the issue resolved and provide you with the access to peacock premium. I understand that you have already had requests created, Please allow us the chance to reach out to the repair teams to help make sure we have this corrected.
Send us a direct message with your name and service address. Also, please send us the email address you would use for accessing your peacock services. From there we will verify the account and contact the repair team.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_01ev50
3 Messages
9 months ago
I have tried since June to get my reward activated without success. I keep getting cycled through the useless Xfinity assistant back to text messages and redirected in an endless loop to Peacock help pages (useless) and the assistant. An hour long call last night failed to resolve it and I was told to indicate that on a follow up text that looped me back to the useless assistant. Good luck.
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BruceW
Gold Problem Solver
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25.9K Messages
9 months ago
Does https://www.xfinity.com/activate-peacock work for you?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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dacr60
Contributor
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46 Messages
9 months ago
The link provided does not work. Here is the message received on peacocktv.com:
Sorry, We Can't Redeem Your Offer. Your account is already linked to another Peacock account.
In my "Account" it says:
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XfinityRyanE
Official Employee
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1.1K Messages
9 months ago
@user_qr0nbn
We want to thank you for reaching out on the Community Forum for support with your Peacock Platinum Reward. We are glad we were able to resolve your issue. Please never hesitate to create another public post for any of your future account and service needs!
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user_d8930b
Visitor
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1 Message
8 months ago
Seriously I just had this same problem today. Went in claimed my platinum reward for peacock…didn’t work. Came here and find out this isn’t an uncommon problem. I’m so [Edited: "Language"] tired of being lead down these shady paths. No one gives [Edited: "Language"] anymore, time to do away with Xfinity all together.
Thanks for the reward Xfinity 😤
(edited)
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user_06e1c8
Visitor
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4 Messages
7 months ago
I have the same issue with "Your account is already linked to another Peacock account".
Can you generate a promo code to resolve the issue? Thanks!
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