Unable to activate Peacock Premium PlatinumRewards

I am a Platinum Rewards member and I am unable to activate my free Peacock Premium.  For over two weeks i have been in contact with customer service to try and remedy this issue .  Via the live chat, phone callbacks, my ticket has been created and elevated and no resolution (and now I've been told if my ticket goes unassigened for three weeks its just closed...leaving me to start all over).  Why is this so difficult to get fixed?  There is no disagreement that i am a Platinum customer and owed the reward.  I have redeemed it, as shown in my Rewards page activity, it just cannot be activated.  The system is broken, why can someone not just activate Peacock Premium on my account with no charge?  This is clearly not a new issue, reading through the forum here.  Very frustrating, has anyone who's had this problem actually gotten a satisfactoy solution??