Visitor
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1 Message
Ultimate tv package vs new tv premium package
I have read on here that the Ultimate was renamed to TV Premium, but terms have changed.
So, Will the customers that are on Ultimate TV package be automatically be changed to the TV Premium package and their accounts modified to reflect the change or do they have to request the change?
XfinityThomasB
Official Employee
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2.5K Messages
8 days ago
Howdy Gorgone
Great question! No changes would be made until you elect to move to a different promotion. The previous tiers like Ultimate would remain in motion as a legacy package until there is a change made.
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Tek
Problem Solver
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952 Messages
6 days ago
Nope. Xfinity lets customers stay on legacy packages as long as they like. Occasional minor programming changes occur, but otherwise they don't bother you.
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user_41ja2g
Visitor
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1 Message
9 hours ago
If I change to the TV Premium from my Ultimate package, will I lose any of my current channels? And, what price adjustments will be made with equipment. Thank you
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