Skip to main content

    Support

    Offers

U
user_rve5js
1st Topic

2 Messages

Tuesday, March 11th, 2025 11:40 PM

Ultimate tv package, not getting all channels

I subscribed to the Ultimate Tv package on 3/9. I am able to get some channels (ie Sundance, Disney Jr, Magnolia) but several other channels (ie NESN, Paramount, NBC Sports Boston) do not work. I get an error message stating the update may still be in progress. I have done three system refreshes, restarted/unplugged my cable boxes several times to no avail. I have had two communication attempts with Comcast personnel, one via text where I was told something along the lines that my order is in process “for one day only”…. whatever that means. A later attempt for help via the online assistant chat led me to believe that it can take up to 48 hours for all channels to appear….still not getting all channels after 48 hours. Where do I go from here?  

Question

 • 

Updated 

10 hours ago

14

1

0

Was this helpful?

XfinityThomasA

Official Employee

 • 

2.1K Messages

11 hours ago

 

user_rve5js - Thank you for your feedback and for reaching out to us here for assistance. We very much appricate the troubleshooting steps you've tried as well. Our team can help. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message 

 

2

0

user_rve5js

2 Messages

Thank you, but  I’m all set. I went to an Xfinity store for assistance. Turns out I needed to update my cable boxes. I found this face to face interaction to be much more helpful than utilizing texting or virtual chatting features 

Like

Reply

10 hours ago

0

XfinityThomasA

Official Employee

 • 

2.1K Messages

 

user_rve5js - Thank you for the update and for letting us know! We appricate you sharing so other readers may benefit from the information. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 hours ago

0

forum icon

New to the Community?

Start Here