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Wednesday, September 13th, 2023 2:10 AM

Closed

Tyc sport

All time show the wrong program. Now show soccer peru vs brasil and really its other game. All day its wrong guide.

Official Employee

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137 Messages

1 year ago

Hello, @user_db7dfa. I can take a look into this channel for you here. Is the channel still showing the incorrect programming? 

3 Messages

@XfinityEsteban​ 

Hi;

Yes, the programming shown does not match what they are showing on channel, last week it showed that they would show Brazil vs Peru and Argentina soccer games. but they were transmitting something else, I have also been able to observe this in other soccer games

Official Employee

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1K Messages

@user_db7dfa Our apologies about this. Sometimes the network can make last minutes changes and at times the guide may not have had enough time to update. I am happy to review your account in more details since you mentioned this often happens with sports. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
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• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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3 Messages

@XfinityEsteban​ accepted

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