Visitor
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8 Messages
TV signal problems in the Eden Prairie area?
For the last hour we have had significant signal breakup problems on 3 TVs. We have done all the usual resetting of the TV boxes, etc. Nothing works. Is this a widespread problem?, is Xfinity aware of this? FYI: Internet signal is unaffected, so TV cable service only.
XfinityRaf
Official Employee
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468 Messages
5 days ago
Good afternoon @TimDH. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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TimDH
Visitor
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8 Messages
5 days ago
Still going on. This is what the chat bot (xfinity assistant) had to say:
chat bot: 4:40 PM 9/13/2024
I've run through all the checks that an agent would, and determined that your issue should be resolved within two hours as our systems update. We can send you a text message then to confirm that your issue has been fixed. If not resolved, you can reply to the text within 24 hours to schedule a technician visit. Otherwise we will make an automated call to confirm we fixed your issue.
I have no idea what " resolved within two hours as our systems update" means. Sound like go away for 2 hours and then if we send you a text, reply to that. Here we go ........
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