TV Service Main TV

My Xfinity TV service has been experiencing error XRE-03062 for two days. There is no reported outage, and I cannot get a live representative because the automated system keeps telling me a restart is in progress. This issue has not been resolved. I need a live technical support representative to investigate my service, check my equipment and signal, and provide a definite resolution timeline. Please also review my account for a credit for the service interruption.