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Visitor

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6 Messages

Sunday, August 7th, 2022 12:34 PM

Closed

Tv Go channels still limited

For a few days now, I have not been able to access all of the TV Go channels when I stream away from my home WiFi. I have followed other threads in the Forum and a number of people are having the same problem…

Visitor

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1 Message

6 months ago

Not sure what they are doing. I got sport package when you could get sports channels on Togo when away from the house. Now I can’t get those channels, very aggravating. One of the reasons I upgraded was to be able to continue watching a football game when I had to go somewhere. This doesn’t help any of us sports fans. 

Official Employee

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546 Messages

6 months ago

Hi, @user_0306c6! Thank you for participating in our community forums. What device are you using to stream on the Xfinity Stream app?

Visitor

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6 Messages

@XfinityBiancaB​ iPad and iPhone. It happened suddenly last week, I had not updated the app that day to cause any change. If I filter all channels by “available out of home”, it is a very short list. Channels that should be available are now defined as “in home” if I select them. I have deleted the app and reinstalled it each day in hopes of a fix.

Initially, I had the same issue if I streamed through your website, but that has been corrected, although not a great solution because there are replay issues and the show is constantly interrupted.

This away-from-home streaming is a major part of my Xfinity use, and I am very disappointed.

Visitor

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3 Messages

6 months ago

I have the same problem.  I cant watch CNN, MSNBC, etc anymore on my iPad or iPhone when away from home .  It says I have to connected to my in home wifi.  I have called and talked to service rep who said it would take an hour to fix.  Got a message to try it again and it still doesn’t work.

I have deleted app, shut down my iPad, reinstalled app, multiple times, etc etc.  I have tried on older iPads.  

Still not working!

Visitor

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2 Messages

6 months ago

Same problem! When I set the filter for live tv available out of home here is a very limited listing! 

Visitor

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3 Messages

Agree.  Same here.

I talked with a “technician”  early this morning. She bumped it up and said it would take an hour for a response. I got a text an hour later that said they did something and to try it again.  Text y if it worked and yes and n if it didn’t.  It did not fix it and I text N.  Text could not be delivered!

This lack of service is maddening!  Whats to be done?  Go into a xfinity store?  

Visitor

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6 Messages

6 months ago

I *think* it is fixed. Crossing fingers. I’m not sure what was included in TV Go, but definitely cable news and sports look to be available on the app 👍🏻

Official Employee

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272 Messages

That's great to hear! As you previously noted, you're not alone in experiencing this. If anything pops up again, please do not hesitate to reach out. Is there anything else I can assist you with right now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

2 months ago

I, too, am experiencing strange exclusions with TV Go. However it only affects one of my Firesticks. I am unable to view 2 of my local stations, 6 ABC and 10 NBC while they are present on my other (older) FireTV cube and my Verizon cell phone. This is a brand new Firestick since I could not get Stream to load at all on my FireTV Dongle. I get a message about licensing (like the ones for MeTV and StartTV). This may also be happening with UpTV (have not tried lately) on my FireTV devices though I can get it on my phone. I think all FireTV are on the same app version 6.20.xxxx but will recheck later.

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