Thank you for reaching out to us @user_zfh97w! There has been a known issue impacting the stream app. This TV GO issue might be linked, so I’d like to send some account refresh signals.
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
user_zfh97w
2 Messages
2 days ago
What happened to TV Go? No answers so far. Iv'e been searching all day for an answer and can't even find a telephone nuber to call.
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user_o0il9n
1 Message
1 day ago
Yes what has happened to my channels? I do not want to upgrade for something I already. Please return our channels and not make us up grade again
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XfinityAldrik
Official Employee
•
1.6K Messages
8 hours ago
Thank you for reaching out to us @user_zfh97w! There has been a known issue impacting the stream app. This TV GO issue might be linked, so I’d like to send some account refresh signals.
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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