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Visitor

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2 Messages

Thu, Nov 24, 2022 3:33 PM

tv channels not available 11-23-22

Very frustrated.  No channels available since 5pm yesterday.  No re-start/re-fresh works.  I can see them on the channel guide. Seems like xfinity has an issue?  I will cancel my TV subscription if not fixed today.  I have gold status which really means nothing.  Too many options out there to be paying good money for nothing.

Accepted Solution

Visitor

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1 Message

11 days ago

All Channels are not accessible here either. Missing 1426 TVLAND, 1620 GREAT AMERICAN FAMILY, 1771 FLIX, probably more. For what we pay, shouldn't have this type of problem. No notification of issues, no live response. Refresh does nothing.

Visitor

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2 Messages

@user_51a58c​ I have a technician scheduled for tomorrow.  

Official Employee

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1.4K Messages

@user_51a58c I'm truly sorry for the frustration the issue with the Stream app has caused. If you are still experiencing this issue please send us a DM with your full name and address so we can better assist you. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

11 days ago

I was told that there is an update. I was not given any kind of timeline as to when this is supposed to be fixed. I spoke with 2 chat agents and 2 live agents. 

Official Employee

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452 Messages

Hey, @user_987b2d! Thanks for your comment. We are still working to get the issue fully resolved in some areas. And our clients are already seeing an improvement. Are you still experiencing issues with your lineup on the Streaming App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

11 days ago

I have the same issue with just the weather channel available

Official Employee

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284 Messages

Hello @user_06f93a. Thank you for reaching out to our team here on Communities. This is a known issue and our amazing teams are working hard to get it resolved. However, we would be happy to troubleshoot with you. Would you please create a new post, so we can get you taken care of. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

752 Messages

9 days ago

Hi there, @user_4a7b90, thank you for taking the time to reach out through our Xfinity Forums. I know how frustrating it can be when your service are not working properly. Please rest assure you have reached the right team for assistance.

 

Were you experiencing the issue on a X1 or non-X1 cable box, or through the Xfinity Stream app? I understand you had a technician appointment set up, how did that appointment go? Was the technician able to resolve the issue? 

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