Xfinity Tries HARD to avoid chatting with customers! I bought the NOW TV service with 125+ channels and I am missing 10+ of the channels that convinced me to buy the package!
Xfinity Tries HARD to avoid chatting with customers! I bought the NOW TV service with 125+ channels and I am missing 10+ of the channels that convinced me to buy the package!
Hi @user_73lnwe , We completely understand how frustrating it can be to discover that channels are missing—we want you to have the best possible experience with NOWTV. To help you identify which channels should be included with your service, please take a look at our helpful NOWTV channel lineup article.
To better understand what you’re experiencing, we’d like to ask a couple of quick questions: • Have these channels ever worked before? • Have there been any recent changes made to your account?
We’re happy to take a closer look at your account and assist further. When you’re ready, please send us a direct message with your full name and complete service address to “Xfinity Support.” You can do this by clicking the chat icon at the top right of this forum page.
Steps to send us a direct message:
Click Sign In (if you’re not already signed in).
Select the Direct Message icon in the upper right corner of the page.
Click the New Message (pencil and paper) icon.
Type “Xfinity Support” in the To: field and select it from the drop-down list.
Enter your message in the text box at the bottom of the window.
Press Enter to send.
We look forward to helping you get this resolved quickly.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBillie
Official Employee
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4K Messages
4 months ago
@user_73lnwe That is a great question. You can click this link to view the available channels in your area.
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user_ph7zfh
Visitor
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2 Messages
11 days ago
Xfinity Tries HARD to avoid chatting with customers! I bought the NOW TV service with 125+ channels and I am missing 10+ of the channels that convinced me to buy the package!
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