TV box drops connect regularly

The Xfinity box loses connection at least once a week and must be reconnected using the troubleshoot/chat. This did not happen until I switched over to a new account in June and has been a persistent problem since. It always asks to check connections and unplug and reconnect the box which should not be necessary. There were no issues before the new account opened and this is not acceptable service. 

Request service visit to verify hardware is in proper working condition.