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1 Message

09/22/2026 11:27 PM

Trouble with playing back recordings

Every time I play back a recording it will play half way through, then turn off. I have to call, they say they have to restart the box, then it fixes the problem until the next time I play back a program, then I have to call again.

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Official Employee

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719 Messages

5 hours ago

Hello user_vzaeug, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help you. To make sure I understand your concern. Every time you try to replay a recording, it stops halfway through, and you have to restart your box to be able to watch a recording all the way through. How long until you have to restart the box again(next day, same day/different recording)?

 

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