Trouble logging in to HBO Max

Why do I keep getting kicked out of logging in with the message that I am a secondary user?

I am the only user of this account. What am I doing wrong?

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W

westwayneguy88888

Contributor

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219 Messages

4 days ago

not meaning to be snarky, but want to make sure you are utilizing the correct app.

"HBOMax" was retired maybe 2 years ago and replaced with "Max"

are you talking about the Max app?

3

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maleficient36

Regular Visitor

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10 Messages

Yes, I am talking about the Max app accessed through Xfinity on my TV.

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4 days ago

0

maleficient36

Regular Visitor

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10 Messages

Why does it keep referring to me as a secondary user when I am the primary and only user of this account.

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4 days ago

0

XfinityMartyR

Official Employee

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2K Messages

maleficient36 Thanks for reaching out! Do you subscribe to HBO/MAX through Xfinity?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

0

Channels and Programming

maleficient36

Trouble logging in to HBO Max

westwayneguy88888

maleficient36

maleficient36

XfinityMartyR

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