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hwkn
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Contributor

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111 Messages

Tuesday, May 10th, 2022 6:28 PM

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Tonights Chicago Whitesox game is in 4K but not being shown in 4K on NBC Sports Chicago.

I'd like to watch tonights game in 4K but you're not carrying the 4K broadcast...............What can be done to get tonights game shown in 4K?.........Xfinity used to show the games in 4K but stopped for some reason......why did Xfinity stop showing the games in 4K? i'd like to get answers to these questions if at all possible.

Question

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Updated 

3 years ago

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284

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XfinityJaxie

Official Employee

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292 Messages

3 years ago

Hello, @hwkn, thank you for letting us know that the game was broadcast in 4K. In many cases, whether we will carry the game in 4K is up to the broadcasters and programmers for that network. It is at their discretion that we get that content and 4K content is still limited, and we are continuously working to acquire more 4K content. Now, this particular link 4K Ultra HD (UHD) and High Dynamic Range (HDR) on Xfinity TV - Xfinity Support will make sure that all pieces of equipment and goes over settings and additional information about 4K broadcasts. 

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mstjohn

Contributor

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39 Messages

@XfinityNicki​ your answer doesn't make any sense. These White Sox games are broadcast on NBC Sports Chicago, which is at least partially owned by Comcast. Are you saying that Comcast somehow isn't letting itself broadcast these games in 4K? Is Comcast intentionally trying to shift customers to other providers?

3 years ago

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hwkn

Contributor

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111 Messages

That's what they're doing trying to make us go to  providers such as Directtv for the 4K.

3 years ago

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XfinityAldrik

Official Employee

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2.2K Messages

I completely understand wanting to watch your favorite team in high definition @hwkn. We are always working to expand 4K content.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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hwkn

Contributor

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111 Messages

It just seems that you're not working hard enough or fast enough to get more sports in 4K.

3 years ago

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CCLuis

Problem Solver

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493 Messages

We truly appreciate you taking the time to share your feedback in regard to this whole experience. I will make sure to pass this along! If possible, please use this link to submit this feedback as well. 

I no longer work for Comcast

3 years ago

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