Visitor
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30 Messages
TiVo cable cards not working
I have been an xfinity customer for YEARS. Tv and internet. I have also had 2 cable cards running in 2 TiVos for years as well. For the most part, all has worked good. I know as of Oct 2024, xfinity doesn’t support cable cards except for exisiting customers like myself.
Occasionally, I have had issues with these cable cards. Sometimes it was an easy fix (cable card hotline). Other times it required a tech visit. Either way, I was able to get the TiVos working good again.
recently, my cable cards stopped working again. It’s been about 2 weeks since I have gotten any channels on both TiVos. I haven’t changed my account for ANYTHING in years so I k ow it’s not due to that.
since I am an exisiting customer, Is there possibly an easier way to get these cable cards working again? If so, how?
westwayneguy88888
Contributor
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243 Messages
15 hours ago
on a different message board, I read a post about "asking for tier 3 technical support" and from there a guy was able to get a card re-paired that was accidentally disconnected.
be patient, it took him about 8 calls to get through toi the right person, and make sure you keep a happy disposition.
that's all i can offer
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