Visitor
•
2 Messages
This channel is temporarily unavailable
Last 8 hours several cable channels are giving an error message this channel is temporarily unavailable
Visitor
•
2 Messages
Last 8 hours several cable channels are giving an error message this channel is temporarily unavailable
user_86e8e2
Visitor
•
2 Messages
3 years ago
This is a reoccurring issue have the past 90 days. The automated support line is frustrating when no options to chose when promoted to describe the issue. This forces me to choose a technical support option, reset the modem and cable box, wait now an hour for someone to call back. Not veing sarcastic, rather proactive solution Xfinity would have an preset message " If you are calling from report an error message this channel is temporarily unavailable" press this # or similar more client friendly. I would find it almost impossible that Xfinity systems are not aware of the temporarily channels are not available and where is occurring. Just looking at the number of prior posts and times is not a one off, clear skies and neighbors also experience the exact issue is not a modem, set top box, dish or animals looking for an appetizer of cable wire lol! Another words current process is inefficient and more importantly not client friendly from a service standpoint buy also I did not see any service credits on the prior months this issue occurred.
3
alawyn
Contributor
•
28 Messages
3 years ago
I had that same problem after we had a 3 hour local service outage - everything was out. After service came back my favorite channel was “temporarily unavailable” on tv (but it was available via streaming, hmmm). I fixed the problem by doing a System Refresh from the Xfinity My Account app:
Start the app and login, scroll down until you see the TV line, tap on that, scroll down until you see Troubleshooting and tap on that. At that point I was offered the choice to do a System Refresh (which it said was for unavailable channels among other things) or restart my DVR. After that my channel was back. I haven’t checked all of my channels.
1
0
Aymesq
Visitor
•
2 Messages
3 years ago
902, 904, 905 and 907 show as unavailable in Princeton NJ. These are NYC CBS, NBC, FOX and ABC.
1
0
Jconaway1
Visitor
•
2 Messages
3 years ago
i'm currently having the same issue. I've tried to restart, refresh the system, and i have unplugged the cabel box. Nothing has fixed the problem. Worked fine last night.
2
0
user_92380d
Visitor
•
1 Message
3 years ago
I have the same issue. ABC, CBS and NBC. Works on my tv in bedroom but not on the tv in living room. Unplugged, did a system sync, reboot. Now it is escalated. This makes no sense.
0
0