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user_ae80a3
1st Topic

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2 Messages

Friday, November 5th, 2021 8:20 PM

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"This channel is temporarily unavailable" message

Hi,


I've been having a problem where I get a message that reads "This channel is temporarily unavailable" when I try to watch several channels. I've tried rebooting my cable boxes and have done a system refresh, but the problem persists. How can I get this resolved?

Thanks

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Updated 

3 years ago

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rlb57

New Poster

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5 Messages

3 years ago

The Xfinity cable program guide bears no relation to the actual cable channel placement. For instance what was channel 11 CBS two days ago is now a JTV. When I try to select a channel from the guide I get your Channel temporarily not available message. I have restarted, I have refreshed and I have turned it off and back on after 1 minute. What next? Please.

1

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CCMichelle

Problem Solver

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788 Messages

Thanks for taking the time to reach out to us regarding the guide not showing the channels correctly. I can understand how frustrating it can be to not see the programming correctly. Can you confirm which guide view you are viewing? 

  • All Channels
  • Free To Me (View channels you're entitled to)
  • HD Channels
  • Favorites (channels that you've added to your Favorites list)
  • Trending (popular programming)
  • Movies
  • Sports
  • Kids

I no longer work for Comcast.

3 years ago

0

user_2b8525

Visitor

 • 

2 Messages

3 years ago

Having the same issues with just one channel.  Says that this channel is temporarily unavailable on all our tv boxes but I am able to watch the channel in the xfinity stream app. Did a system refresh and a reboot of the boxes and that didn’t work. 

(edited)

1

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XfinityBillie

Official Employee

 • 

3.1K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you are having issues with one of your channels. We would love the opportunity to further assist you from here. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_95f217

Visitor

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2 Messages

3 years ago

Why don't I get Fox News today? All I get is error code XRE 03059

0

0

user_95f217

Visitor

 • 

2 Messages

3 years ago

Why can't I get Fox News today? All I get is the error code XRE 03059

1

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XfinityDilary

Official Employee

 • 

2K Messages

Hello, user_95f217! Thanks for posting a comment on our Community Forums page. Are you still experiencing an issue with the Fox News channel? Rebooting your TV box manually or through our Xfinity My Account App might help. What kind of troubleshooting have you tried so far? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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