5 Messages
TheGRIO Removed
I have the Ultimate TV package and no longer have access to TheGrio (channel 1636). I am receiving a message that I have to subscribe and upgrage my tv package. Technical support has failed to resolve the issue.
5 Messages
I have the Ultimate TV package and no longer have access to TheGrio (channel 1636). I am receiving a message that I have to subscribe and upgrage my tv package. Technical support has failed to resolve the issue.
XfinityVianney
Official Employee
•
2.6K Messages
2 years ago
Hi user_c0z52x,
Thank you for reaching out. I hope you are doing well. I see you're getting a message to subscribe, although you had The Grio included in your plan. I'm sure this was confusing to see. If you attempt to access the channel on the Xfinity Stream App when on the home network, do you get the same message?
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