TheGRIO Removed

I have the Ultimate TV package and no longer have access to TheGrio (channel 1636). I am receiving a message that I have to subscribe and upgrage my tv package. Technical support has failed to resolve the issue.

Responses

XfinityVianney

Official Employee

•

1.7K Messages

3 months ago

Hi user_c0z52x,

Thank you for reaching out. I hope you are doing well. I see you're getting a message to subscribe, although you had The Grio included in your plan. I'm sure this was confusing to see. If you attempt to access the channel on the Xfinity Stream App when on the home network, do you get the same message?

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Raveviolet1

Visitor

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2 Messages

@XfinityVianney Same! I have the exact same issue and can’t watch The Grio channel. I was told to reset my box but that did nothing to bring the channel back and it didn’t even show up on my app but it’s apart of my package.

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2 months ago

0

Channels and Programming

user_c0z52x

TheGRIO Removed

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