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user_xjktg8
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Friday, November 22nd, 2024 6:55 PM

The Newsmax on 1115 channel picture freezes and no audio

The Newsmax on 1115 channel picture freezes and no audio for a couple of months. I used to have direct TV and when we had overcast days the channels would do this but not on Xfinity

Question

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Updated 

2 months ago

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3

XfinityBenjaminM

Official Employee

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1.9K Messages

5 months ago

 

user_xjktg8 Hello! Thank you for reaching out to us here on our Community Forum. Are you still experiencing issues with Newsmax? If you are, please let us know and we'll be happy to investigate further.

 

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user_db8ec9

Visitor

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3 Messages

5 months ago

Having the same problem here. 

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XfinityBradM

Official Employee

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915 Messages

@user_db8ec9 What troubleshooting steps have you taken from your end? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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user_tq15s2

1 Message

2 months ago

I'm having the same issue when streaming on Xfinity channel 1115. Have there been any improvements?

1

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XfinityPaula

Official Employee

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1.4K Messages

Hello user_tq15s2. I'm sorry for the trouble we are seeing on the Xfinity Stream app with Newsmax. I know how lousy it is to try to watch a show with freezinf and buffering. We have shared the freezing reports with our repair team, and they are working with our engineers on the issue to find the correct solution. Unfortunately I don't have more details than that to share at this time, but I have seen some people report that after closing and reopening the app the freezing will clear. Another option is to use a different device than a roku as the freezing for the network seems to be isolated to roku devices.
Are you using a roku streaming stick or roku TV? If so, what model or device type? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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