U

Visitor

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1 Message

Monday, November 21st, 2022 7:36 AM

Temporary unavailable channels

We have had this problem for over a week now. I have called many times to resolve the issue of “this channel is temporarily unavailable” on several different channels. The call center sends a signal and it’s fixed until that night or the next morning. Every time we are told it got resolved and won’t happen again!! I’m ready to drop Xfinity if we can’t get this fixed asap! Even have new equipment as I was told it would also help resolve this issue!!!

Official Employee

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151 Messages

2 months ago

Hello @user_f5a1ec! Thank you for reaching out to our Xfinity Community channel for support via Forums. I will be more than happy to assist you with your channel lineup concerns, and we appreciate you bringing this issue to our attention. Having an unexpected error like this can be frustrating especially if it is getting in the way of watching your favorite tv shows or network. Let's take a look at your account together and find a resolution to this issue. Can you please send me a direct message with your full name and service address please? 

 

To send a direct message [private message]:
 •    Click "Sign In" if necessary
 •    Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
 •    Click the "New message" (pencil and paper) icon
 •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 •    - An "Xfinity Support" graphic replaces the "To:" line.
 •    Type your message in the text area near the bottom of the window
   Press Enter to send it

 

 

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