Tech support

Our service goes out several times per day. Some times the screen just starts repeatedly going blank. This will continue until it goes blank and does not come back on. Requiring a reboot. This is a regular thing for about the last 2 weeks. Im sick of it.

your app never acknowledges that our service is out. There it just happened. And there again. Again. Every day. We are trying to watch the news. It has no gone off and on about 8 time while im tying this.

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user_ok5k29

Visitor

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2 Messages

3 days ago

And here i was thinking I was going to get to chat with a tech person. This is why my service will soon be cancelled after 35 yrs

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XfinityThomasA

Official Employee

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3K Messages

13 hours ago

user_ok5k29 - Thank you for taking the time to share your feedback and for using the self-service tools to troubleshoot. Our team is here to help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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