TBS, TNT, and CNN Pixilating

I am having a problem with TBS, TNT, and CNN pixilating for the past 2 days. All other channels are fine. I know that these channels are all broadcast from Atlanta. Is it possible that there is a problem with whomever is sending the signal to Comcast, or in Comcast's transmission of the signal to me? I have checked all of my fittings and connections. They are all good. I have reset the cable boxes, and the Comcast reps have sent a signal from their end also. They are sending a technician to me. Based on past experience they will check the connections as I have. Can a technician detect a problem on specific channels? Basically I'm asking if the tech visit is a waste of time when the problem lies elsewhere.

Responses

XfinityJoe

Official Employee

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548 Messages

1 year ago

Good morning, we would be happy to look into your service concern. To get started, please follow the steps below to send us a Direct Message

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address alongside a detailed summary of your request/question.

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user_r4iplh

1 Message

Same problem for months

1 year ago

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teachsac

Contributor

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51 Messages

1 year ago

I don't watch CNN, but I haven't noticed any problems in my area on TNT and TBS. I do watch these all the time.

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Channels and Programming

jrrt

TBS, TNT, and CNN Pixilating

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