TBS and TNT are unavailable on X1 equipment

Message:

"You don't have access to this channel"

Nothing in my plan has changed.

This has been going on for weeks.

Restarted device.

Unacceptable.

Don't reply to this with questions, you've seen 1000's of complaints and it's time to address it.

Responses

XfinityThomasA

Official Employee

•

1.9K Messages

7 days ago

Thank you for reaching out to us here for help with your X1 equipment,

hey_suburbia. You've reached the right place! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

U

user_0990e0

Visitor

•

1 Message

4 days ago

Exactly - and when I go through Xfinity assistant chatbot I am stuck in a vicious circle because Xfinity can't locate my service address to provide the list of channels. Round and round and no answers. Nothing but problems with my $300+ a month service.

1

0

XfinityThomasA

Official Employee

•

1.9K Messages

Thank you for your feedback, user_0990e0! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

0

Channels and Programming

hey_suburbia

TBS and TNT are unavailable on X1 equipment

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XfinityThomasA

user_0990e0

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