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user_m1z8or
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4 Messages

Tuesday, August 27th, 2024 1:18 AM

Sudden removal of MASN in Franklin County, PA

I want some insight into what happened to MASN, which broadcasts Orioles and Nationals games and has been carried in our area as long as there have been regional sports networks in Franklin County, PA. A few days ago, it disappeared from our TV. This is a channel you recently moved to an upper tier and charged a substantial extra fee to watch as a settlement in one of your frequent disputes. Calls to customer service have given a wide variety of useless answers. This happens in late August out of nowhere during a baseball season with no explanation to subscribers. Is this permanent? What is the situation?

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Updated 

3 months ago

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user-ekh

9 Messages

3 months ago

I've spent the last week trying to get answers and haven't had any luck.  They made us upgrade to the Ultimate plan specifically so that we could still have MASN and MASN2 in March

3

wrmeckl

Visitor

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1 Message

I also have lost MASN and MASN2.  Was on the phone for almost 2 hours yesterday.  No one had a clue.  Going to cancel Xfinity tv.  No use paying for something that is so disappointing.

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3 months ago

0

XfinityRaul

Official Employee

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1.6K Messages

@wrmeckl Thank you for reaching out on our Community Forum with your channel concerns. On Tuesday, March 12, 2024, MASN/MASN2 moved to our Ultimate TV package. This channel move is part of our new programming agreement with the owners of MASN and is one of the ways we’re working to ensure we're offering a wide variety of content at the best value.

 

You will see a Regional Sports Network (RSN) fee reduction and one-time credit for MASN/MASN2 will automatically be applied to your account for the billing cycle starting on April 20, 2024.

 

We apologize for the inconvenience and if you would like us to look into upgrade options, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user-ekh

9 Messages

xfinityRaul Please read my original message.  You had us upgrade in March so that we would continue receiving MASN MASN2.  WE DID THAT.  Paying more per month so that we could watch specifically baseball on the Ultimate package. If you check the date, you will see that this happened on 8/20.  Not the same issue, a new one.

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3 months ago

user_6pyymu

2 Messages

3 months ago

On August 20, 2024, Xfinity will no longer have the rights to offer MASN and MASN2 in your area as it is outside of the approved territory determined by Major League Baseball. You can continue to watch the Washington Nationals and Baltimore Orioles by subscribing to MLB Extra Innings. As a result of this change, the Regional Sports Network fee for services that include Digital Preferred Tier or Ultimate TV Tier will decrease from $14.65 to $11.55 per month, a $3.10 monthly savings

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user_b2oobv

1 Message

$3.10 refund! What a joke!

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3 months ago

0

user_m0rheh

1 Message

3 months ago

Even though MASN is no longer on Xfinity in Franklin County, you can still watch the games free on the MASN app and MASN.com by selecting Xfinity as your TV provider.   I know it isn't the same as watching it on your TV, but at least you can view the games.    

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user-ekh

9 Messages

I tried.  MASN says that we are not able to receive them due to our provider not offering them to our area.

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3 months ago

jonnymac84

1 Message

Yeah it worked on the app for a little and then they took it off…

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3 months ago

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