Subscribed channel not available

Hello,

Subscribed to TFC (The Filipino Channel) on 9/5/26 by clicking on the screen. E-Mail confirmation was received. Attempting to access has consistently produced the following result: an extended loading time (aproximately 20 seconds), followed by approximately 15 seconds of the channel, then brief black screen, a freeze frame image, and finally a message about an outage and error code xre03090. (Checks on the website state no current outage).

Have done several restarts, both by unplugging and through cable box settings, with no change (cable box declines to do a 'system refresh'). Also did one simultaneous reset with internet modem as well. No change to situation. 

Please advise. Thanks.