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user_6bkp7c
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1 Message

Wednesday, September 3rd, 2025

Subscribe to watch tv

My xfinity tv was working fine 10 minutes ago. Why is there a subscribe button instead of a watch button?

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2 days ago

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user_m2211sq18

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7 Messages

4 days ago

Yeah, me too! What's going on?

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XfinityJon

Official Employee

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472 Messages

Hey there user_m2211sq18. I can certainly understand the concern, if it is showing a subscribe option instead of watch. I do have a couple questions to better assist. When are you getting this message? It is on the Xfinity App? It is on a cable box? Is it a specific channel?

 

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2 days ago

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XfinityThomasA

Official Employee

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2.7K Messages

2 days ago

I know I'd be wondering that same thing too, user_6bkp7c! It's important to us that you're able to enjoy your shows and we appreciate the opportunity to help! To start, can you please let me know what channel(s) are impacted? Is one or multiple TV boxes impacted and are you able to enjoy content via the Xfinity Stream app or does it display the same subscribe button?

 

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