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user_c45427
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Friday, September 29th, 2023 7:36 PM

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Still Can't activate Peacock Premium Offer

I have Xfinity Gig Speed Internet service and quality for the 2 year of free Peacock Premium service but have yet to be able to redeem this offer.  Whe I click on xfinity.com/assistant there is no prompt to activate this offer per the instructions. 

When I go into the peacock app, the only option I have is to pay the $5.99. 

What am I doing wrong? Can you please guide me? 

Question

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Updated 

1 year ago

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XfinityThomasD

Official Employee

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967 Messages

1 year ago

@user_c45427 Thanks for taking a moment to create a post on our Community Forums. Our team can help however we can to review the account and make sure the correct codes are listed. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

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