Visitor
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1 Message
Starz Subscription
I’m being charged $8.99 for Starz that I’ve never used nor subscribed to. The xfinity app that I use doesn’t have any option for me to cancel it. Where am I supposed to go to cancel?
Visitor
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1 Message
I’m being charged $8.99 for Starz that I’ve never used nor subscribed to. The xfinity app that I use doesn’t have any option for me to cancel it. Where am I supposed to go to cancel?
XfinityMartyR
Official Employee
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1.3K Messages
1 year ago
Hi, @Dannii._
Thanks for reaching out! We would be more than happy to review your account to see about canceling the Starz subscription for you. You have come to the right place. Please send us a direct message with your name, and service address.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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