Starz leaving Premiere packages?

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@twheale wrote:

I, also, am disgusted with Comcast making a change to my channels. I just started a new 2 year contract that included Starz only to receive an email today that it will no longer be included in my package and replaced with Epix which I personally feel is inferior. Now in order to keep it I will have to pay an additional $5 per month for 6 months and then the fee will change to $8.99 per month. This is in addition to the fact that the price I was quoted for the new package is over $8 more than the price I was told when I made the change.

There is a penalty applied to me if I don't honor the terms of the contract, but no penalty to Comcast for making changes.

Can someone from Comcast tell me why I can't void the contract and change to a lesser package without incurring a penalty?

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You can downgrade without penalty as long as you keep one service.

Add me to the list of frustrated customers. I have been a Comcast Xfinity customer for over 20 years. I have always paid for the premier package which allows me all the movie channels. I have signed another two-year contract last year which included Cinemax and STARZ. Now you're removing it and making it a pay extra option?? Seriously?

I will be heading over to my Xfinity store very soon.

Xfinity

Please help me understand.....

How is okay for you to remove channels from my packages when I am under a two year agreement. It ticked me off when you did it  with Cinemax but i thought OK, that was an isolated incident. Now, you are doing it with Starz. You're still carrying these channels of course. You are just cleverly and i would argue cruelly making me pay MORE money ($12 cinemax, $8.99 starz) for channels, that were agreed to under a 2-year term "Locked" rate.

WHAT YOU SHOULD HAVE DONE: Keep channels packages the same until contracts are up, show some appreciation for loyal customers for Gods sake. Duh.

I have no idea why you think this is even a remotely smart business decision. I can tell from the forums that others are just as annoyed. This has angered me enough to look forward to exploring other options when my contract is up...... because unlike some others I will honor the terms of the contract until then.

I would appreciate a response from someone who can address my frustrations.

Thank you

Thank you for replying, but I won't mark post as solved until I get a firm change through Comcast

I have been paying for Stars for almost 2 years. I have the Signature Triple Pay plan. Now I am told I must pay another fee to continue watching. This sounds like a rip off.

The whole point to having a contract is to honor the contract.  The reason I signed contract was primarily for the premium channels that were included.  When I had Verizon Fios, if a premium channel was no longer included in a package it did not affect the current subscribers... they were grandfathered with that package.  What a notion.    I should have stayed with Fios.   Extremely disappointed with Xfininty. 

Does it seem unethical to anyone else that you signed on for a package that included STARZ, only for it to be taken away. And then told if you pay even more money you can get it back???? I didn't think that's how contracts worked in the real world!

I would like to have the Stars channels BACK at no increase in billing and get rid of Epix. Epix has two channels running the same show at the same time, not a great idea.

Regards,

Joe Murdoch