Visitor
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1 Message
Sports programs badly pixilated
Having constant issues with pixilated sports programs (ABC (WZVND), CBS(WINKD), FOX(WFXTD),ESPN, etc). All the HD channels. No issues with non sports programs normally. Sometimes the problem is so bad that the games are unwatchable. Problem is not consistent so I doubt that it's my equipment. Is this a local broadcast issue or an Xfinity one?
CCYvonne
Contributor
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340 Messages
2 years ago
Hello @bene393 We appreciate you reaching out about the reception trouble you are experiencing with cable Tv. I'd like to work on fixing this right away. This sounds like an isolated issue, so I'd like to troubleshoot this with you. Can you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_bdbc7c
Visitor
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1 Message
2 years ago
Why is there so much pixels and jamming on all sports presentation..especially ESPN! The recent games on our cable is awful…can’t watch. Ready to boot off cable completely. No help in restarting unit.
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