hughjh's profile

Visitor

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1 Message

Tue, Apr 26, 2022 2:15 PM

Sports APP

What happened to your Sports APP? You no longer give information on standings, box scores, team rosters, playoff brackets, etc...

Is this temporary or seasonal, or has it been eliminated? 

Thank You 

Visitor

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1 Message

4 m ago

sports app information is not up to date.  The stats are wrong on games played by rockies

It shows Colorado Rockies as winning streak of 2 games and they have lost last 2 games.  I can't seem to get stats for any baseball teams like before. Doesn't seem like any effort has been to update but rather this app has been downgraded.

Official Employee

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409 Messages

4 m ago

Hello there, and good morning! Thank you for bringing this to our attention through our Forums, and thank you for your patience while awaiting our response! I understand you've been trying to utilize the Sports Zone app, in an effort to access all the up-to-date stats, and a lot of this information is not showing up for you. I can totally imagine the frustration behind this, and I will be more than happy to help.

 

Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way! Are you still experiencing minimal information through the app? If so, what troubleshooting steps have you taken, in an attempt to refresh the application itself? Thanks in advance, and I look forward to speaking with you! 

New Poster

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3 Messages

13 d ago

This Xfinity response is 3 months old yet the problem still persists. Since the problem is on all of my X1 devices, refreshing a single device does not help, so it appears to be systemic. When you say "attempt to refresh the application itself," what do you mean and how do I do this?

Official Employee

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181 Messages

@crossword1203 The information provide on the X1 Sports Zone app is provided to Xfinity and not something that we can control. The following link will give you information on how to access the stats and manage your notifications. https://comca.st/3SrztLr I love that we can also check stats using the voice command feature on your remotes. 

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