Frequent Visitor
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7 Messages
Sound problems on a single channel
Boston area: for a few days now all programming on the Smithsonian channel - both regular (193) and HD (1477) - has been unwatchable due to sound problems. The video is fine, but dialog is unintelligible - high pitched and extremely fast - and there is continuous /loud/ clicking in the background. It's like listening to Alvin & the Chipmunks with the record skipping.
The problem is ONLY on the one channel (Smithsonian) - all other channels are fine. It is on all TVs, not a problem with a single box. Resetting the boxes does not help - I have tried both electronic "refresh" and removing power / rebooting. The boxes all are X1 if that matters.
Is anyone else experiencing this? On any channel? I haven't tried calling support yet because it /looks/ like a problem with the broadcast rather than an issue with my equipment ... but it has continued for so long now that I have trouble believing Xfinity would be unaware of a broadcast problem.
Thanks.
XfinityMarcos
Official Employee
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2.4K Messages
4 years ago
Hello, @gneuner2, thank you for reaching out to our forum for help with your sound issues. I love that channel so I can only imagine your frustrations for the past few days in dealing with that annoying sound issue. I really appreciate you being so detailed in your message to make sure we're on the same page as to what steps you've already taken. I'd like to run some targeted troubleshooting steps to see if we can correct this or take the needed steps if not. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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