Hello, @user_3nj5v6 sorry to hear you are having issues with your sound cutting out. What troubleshooting steps have you tried to correct this issue? Are all the physical connections screwed in tight including HDMI cables? If there are splitters check to make sure they aren't going bad. Have you taken advantage of the troubleshooting tools within the Xfinity App?
XfinityThomasC
Official Employee
•
2.5K Messages
6 months ago
Hello, @user_3nj5v6 sorry to hear you are having issues with your sound cutting out. What troubleshooting steps have you tried to correct this issue? Are all the physical connections screwed in tight including HDMI cables? If there are splitters check to make sure they aren't going bad. Have you taken advantage of the troubleshooting tools within the Xfinity App?
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