Hello, @user_3nj5v6 sorry to hear you are having issues with your sound cutting out. What troubleshooting steps have you tried to correct this issue? Are all the physical connections screwed in tight including HDMI cables? If there are splitters check to make sure they aren't going bad. Have you taken advantage of the troubleshooting tools within the Xfinity App?
@user_3nj5v6 We can check to see if there have been broadcasting issues reported from ABC and troubleshoot. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasC
Official Employee
•
2K Messages
27 days ago
Hello, @user_3nj5v6 sorry to hear you are having issues with your sound cutting out. What troubleshooting steps have you tried to correct this issue? Are all the physical connections screwed in tight including HDMI cables? If there are splitters check to make sure they aren't going bad. Have you taken advantage of the troubleshooting tools within the Xfinity App?
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