Kbritkate's profile

New Poster

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1 Message

Tue, May 19, 2020 5:00 PM

Sound issue on NBC network.

This started May 18th... no audio on the National news broadcast, sound is fine when switches to local news and some commercials. Can’t watch many shows. Is there a regional issue??

Responses

jdemain1

Regular Visitor

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7 Messages

3 m ago

We are having a problem with the audio quality on the NBC national news broadcasts, like Today, NBC national news. It comes in in mono instead of 5.1. Local and TV shows are fine. Other channels are fine. I rebooted my X1 box, no change. Is there a regional problem?

jdemain1

Regular Visitor

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7 Messages

3 m ago

I am still having a problem with NBC. National news comes in to me in mono, only out of 1 of my 5 speakers. Local works fine. Today show and national news are a problem. I am in West Palm Beach, FL. Why hasn’t Xfinity done something with all of these comments?

Official Employee

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350 Messages

Hey there, @jdemain1. We'd love to help with the audio issues you are experiencing with NBC. I am not seeing any known issues, so we will need to run through some troubleshooting steps. Can you send me a PM with your name and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Same problem existing with me.  What is solution?

XfinityAbbie

Official Employee

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460 Messages

@mlafrick Hello and thanks for letting us know you are also experiencing issues.

 

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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