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671 Messages

Thursday, June 1st, 2023 11:57 AM

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sound dropouts on NBC Chicago

Channel 188 random short sound drops randomly for at least a week..anyone else notice this?

Question

 • 

Updated 

1 year ago

4.5K

84

Robert7261

Frequent Visitor

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13 Messages

2 years ago

This issue with channel 188 (NBC) has been going on for months, both on cable and while streaming. Happens on all TVs in my house.  All I keep seeing from Xfinity is users need to try to fix it.  How many people have to complain about the issue before Xfinity takes ownership of the issue?

6

mlspoon

Visitor

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1 Message

2 years ago

It is October 2023 and we are having this same issue with NBC Chicago only.

1

XfinityShawn

Official Employee

 • 

1.4K Messages

@mlspoon Are you still currently having issues with NBC Chicago? Were you still needing assistance? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

lesmikesell

Contributor

 • 

532 Messages

2 years ago

I'm also seeing it in Mt. Prospect.    It may only happen when the X1 box is set to DD or Expert audio.  My receiver seems to show a glitch in the DD and then it comes back.    Interestingly, I have Peacock Premium Plus and the problem never happens when streaming the live NBC channel from it, even on the same X1 box.

0

Disgruntled70

New Poster

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5 Messages

2 years ago

October 13, I'm having the same issue on NBC cable television through Comcast/Xfinity. 

1

CCDanielB

Official Employee

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252 Messages

Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

ssk49

Visitor

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1 Message

2 years ago

Happens all the time in Illinois getting on my nerves

0

MuttiD

Visitor

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1 Message

2 years ago

Why do people have to jump through hoops checking their equipment? Obviously it’s not each box, as others have noted. Right now, Saturday night, Notre Dame football, same [Edited: "Language"] thing happening. Still happening only on 188. Fix it Comcast!

(edited)

1

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

We are sorry to hear that you are also experiencing this issue @MuttiD. Is the sound still cutting out on channel 188? Are you experiencing this issue on any other channels as well?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_k0j8q2

2 Messages

2 years ago

Still happening today (four months since this thread started) . Fix your system Xfinity!

0

user_yw74vu

2 Messages

2 years ago

It's been happening to me in Batavia for more than a week now. Only channel 188.

0

Biff-Tannon

Contributor

 • 

417 Messages

2 years ago

NBC 188 audio has intermittently dropped out on my XG2v2 box which I’ve had a few months. It also intermittently dropped out on my previous Pace RNG150 box. The problem is obviously an issue on the signal senders side.

Does Comcast own NBC?

3

user_yw74vu

2 Messages

Yes, they do! You would think they would be able to fix this by now.

2 years ago

0

user_lz6s5s

1 Message

Same here. NBC only.

2 years ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@user_lz6s5s Hello, let's take a closer look at this issue for you. Please send us direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

Biff-Tannon

Contributor

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417 Messages

2 years ago

I’m not a college football fan but I have the USC vs Notre Dame game on now. The audio has dropped out for several seconds at least twice.

0

jeffiepop

Visitor

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1 Message

2 years ago

Watching Notre Dame channel 188 NBC ...sound cutting out ALOT.  Fix the problem Xfinity!!  Going on for weeks now in Merrillville!!!

1

Ebery

Frequent Visitor

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8 Messages

Same thing here in Bartlett.  Been happening for days!!  YES, I restarted my boa same issue ONLY NBC channel 188!!  Fix your [Edited: "Language"]!!

(edited)

2 years ago

0

user_3v45s0

1 Message

2 years ago

I’m having the same problem in Rolling Meadows,IL with the sound cutting out only on NBC. My friend is experiencing the same exact problem in Schaumburg,IL!

0

user_yyxt5a

1 Message

2 years ago

Now sound and picture on NBC ch. 188 are out. Sat., 10/14 @ 9:18 pm.

5

user_zqy5yu

4 Messages

Me too.  Orland Park

2 years ago

0

XfinityThomasB

Official Employee

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1.9K Messages

Thank you for the heads-up. @user_yyxt5a is this tied to NBC ch. 188? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_k0j8q2

2 Messages

@XfinityThomasB​ @user_yyxt5a 

I also lost video last night like you did. Had to switch from 188 to the standard def channel (it also had audio glitches occasionally too, but at least a picture). That was after I had already instinctively rebooted my box before I ever came on the forum.

2 years ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@user_k0j8q2 Hi there, let's take a closer look at this issue. 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

XfinityJoshuaG

Official Employee

 • 

331 Messages

@user_yyxt5a Sorry to hear that. If you're having issues I'd be more than happy to help. Please send us a direct message with your full name and address to begin.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message

2 years ago

0

user_69ddst

2 Messages

2 years ago

Yes. Having the same problem for a week. Just lost video 

1

XfinityAntoine

Official Employee

 • 

1.4K Messages

Hey there @user_69ddst! If you're still having issues I'd be happy to help. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

tbill1

Contributor

 • 

671 Messages

2 years ago

Notre Dame game unwatchable with constant sound dropouts... Maybe I should reboot my box LOL

1

user_sgz0sn

9 Messages

Go to the non hd channel

2 years ago

0

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