Visitor
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5 Messages
Sorry, we're having trouble connecting
I cannot access channel 9, 809, or 1009. I get "Sorry, we're having trouble connecting" and error code XRE-03059. I have rebooted the cable box and cable modem several times.
Visitor
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5 Messages
I cannot access channel 9, 809, or 1009. I get "Sorry, we're having trouble connecting" and error code XRE-03059. I have rebooted the cable box and cable modem several times.
XfinityVianney
Official Employee
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2.9K Messages
4 days ago
Thank you for reaching out and creating a new post. The XRE-03059 usually results from occasional system issues outside the home. I see you restarted the TV, which is always a good first step. Do you have multiple boxes in the home? If so, are you seeing errors there as well? Have you done the general checks on your cables and connectors to ensure everything is damage free on on tight?
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