Visitor
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5 Messages
Signing in to Apple TV via Comcast's 3rd party app feature
I have subscribed to Apple TV through Comcast's recent offer and am unable to log in to Apple TV via Comcast's 3rd party app menu. It presents me with log-in screen and as I initiate that via my mobile device (I already have an Apple ID) it "loops" by indicating on my iPhone that I'm logged in but returns to the sign-in screen on my TV.
I spent an hour with Comcast support yesterday and have already done the following:
- Replaced my Comcast DVR box
- Rebooted all TV comcast boxes in the house
- Refreshed the system
The Comcast tech finally sent me to Apple. The Apple tech (another hour on the phone) walked through the login plus the following:
- Had me try signing in with a my husband's mobile device
- Confirmed that I can access Apple TV on Apple devices
They are now sending me back to Comcast for support on the assumption that the problem is in the sign in interface residing on Comcast's system.
Has anyone else had and resolved this issue?
user_c8267a
Visitor
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1 Message
3 years ago
I went to a link provided on the sign in screen on my tv, I searched on Chrome. I also signed in to my apple account with my iPad. The tv screen gave me a code. Then appletv+ on the tv opened to use.
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drew3
New Poster
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3 Messages
3 years ago
Having exact same problem one of my 3 TVs. Stuck on sign in loop. The other two use the TV's built in app and work fine. I do not have any apple devices to try to sign in on.
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