Billshirlw's profile

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Tue, Mar 24, 2020 6:00 PM


Showtime Package

What other channels are included with the Showtime Package outside of Showtime?

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1 Message

1 y ago

I called about an issue with my internet. After 5 calls I was finally able to reach a person that said he could assist. The rep was able to assist me with my internet issue. After he finished he advised he could save me $5 on my bill and I’d have the same level of TV service with a little faster internet speed. I agreed to the discount. Unfortunately I did not get the same level of service— one of the premium channels (Showtime) was no longer in the new package. When I called back about this issue (again took 4x’s of being hung up on after waiting on hold before speaking with someone) they told me the package I was in included Showtime and it was a grandfather package and I could I longer receive it since I’d changed out of the package. I politely explained that I was told I’d receive everything that I initially had, I’d just save $5. They continued saying once leaving a grandfathered package they’re unable to put it back. Long story short the customer received the bad end of the stick. I was told that I could add Showtime and pay for it @ $12 😟 This is awful. I was not previously getting any discounts and did not have any promotions— Comcast is receiving $230 a month from us. Of course I wanted to save $5 if I could but ultimately it ended up costing me a loss of channels. And the most unfortunate part is they REFUSE to honor my request to go back into the package I was previously in. As usual THEY WIN and the CUSTOMER LOSSES. 


Official Employee


733 Messages

Hello, @clark1228, I'm sorry to hear about your negative experience with this repackage. I'd like the opportunity to review your account to see how we can make this right.


Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate the chat conversation.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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