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user_2rqajx
Expressive Exchange
Conversation Starter
Conversationalist

Contributor

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39 Messages

Sunday, August 25th, 2024 5:46 PM

Showtime and Paramount+ Problem

I pay for Showtime and Paramount+ and I do get showtime. But, when I bring up Paramount+, it asks for a login. It appears that to create a login requires setting up a paid for account. Why doesn’t my Comcast account authorize this automatically?

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20 hours ago

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XfinityRaul

Official Employee

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1.6K Messages

2 months ago

Hello, @user_2rqajx. I hope you're having a great Tuesday, so far. I appreciate you making us aware that you're having to sign up for the Paramount + subscription when you're already paying for Showtime and Paramount +. Have you by any chance checked the status of your subscription on your X1 cable box? If not, please visit this link to learn how https://www.xfinity.com/support/articles/manage-paramount-plus-subscription.

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user_2rqajx

Contributor

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39 Messages

I just checked that link and Paramount+ is not listed. If I check my billing, it shows Showtime and Paramount+ is being billed. And, I do get Showtime.

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2 months ago

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ccRuben

Retired Employee

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729 Messages

Please send a direct message with your name and address. We will be happy to help look into this. Thanks! 

 

 to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 months ago

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Tek

Problem Solver

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847 Messages

Paramount + with Showtime (the cable channel formerly known as Showtime) on Xfinity Cable does not grant you access to the Paramount + Streaming Service App. 

Xfinity is not yet a partner with Paramount+. Why I do not know as other cable providers, such as Spectrum, do offer this partnership. 

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2 months ago

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user_ihbr21

New Poster

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5 Messages

Truly bizarre -- so when we are signed up for Paramount/Showtime we don't have access to the Paramount+ app..?

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20 hours ago

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