Visitor
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1 Message
Service interuption
Our power momentarily went out now our xfinity service is out. I’ve tried to unplug and replug in the power cord
Visitor
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1 Message
Our power momentarily went out now our xfinity service is out. I’ve tried to unplug and replug in the power cord
XfinityRay
Official Employee
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3.8K Messages
7 hours ago
Good evening, @user_3wg22o! I understand you need assistance with getting your modem back online after a power interruption. Nice job resetting the modem. We like things to be at your fingertips so the Xfinity app can be very handy in this situation. It will check for any area signal concerns, help with troubleshooting, send signals to your modem, and schedule a visit if that is needed.
Is the power light for the modem on, off, or flashing.
If the light is on or flashing, is it a certain color like amber or blue?
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