Cubdukat's profile

Frequent Visitor

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13 Messages

Tuesday, October 1st, 2024 11:37 PM

Seriously, Xfinity? MSNBC Out on Debate Night?

Is there any rhyme or reason to this? On my lineup, it always seems to be MSNBC that has the most troubles. 

Official Employee

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1.2K Messages

5 days ago

Thank you for reaching out to us here @Cubdukat. If you are still experiencing issues with your service I will be happy to look into that from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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