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user_h122z6
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2 Messages

Sunday, October 26th, 2025 1:45 AM

sec network on espn is pixalting

all other channels are working fine but the tenn football game on 792 sec network  is badly pixelating 

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Updated 

11 days ago

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XfinityJohnG

Official Employee

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2.3K Messages

26 days ago

Thank you for reaching out to us here @user_h122z6. Was that picture issue only happening on the Tennessee-Kentucky game or are you still seeing that problem?

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user_h122z6

Visitor

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2 Messages

still happening on TBS and SEC network 

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26 days ago

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XfinityRaul

Official Employee

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2.4K Messages

@user_h122z6 So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the cable box? How about a power cycle, have you tried that?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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user_3eav5d

Visitor

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2 Messages

ive replaced all the hardware, rest more times than i can count, had a rep replace all wired boxes with wireless. finally got  a tech who found the line at the street had water, yes water, in it. They replaced it today. The pixelation is gone but the gateway still requires frequent resets  

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11 days ago

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XfinityThomasA

Official Employee

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3K Messages

 

Thank you for the update, user_3eav5d. Our team can help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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