Visitor
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3 Messages
Scripps channel and Peacock service
Morning,
My Peacock "upgrade" has not worked on my main new box since you Xfinity "upgraded" my cable box. Spoke with customer support over 3 months ago a few times, they told me the service should be available but the main box says I need to upgrade and pay for Peacock upgrade but CSP said we should have it on the box. After a few calls they said they dont know when it will be available.
Should I get a credit for no service since you changed out the box?
Also, since Scripps has been gone in the Nashville area for about 2-3 weeks, will I get a credit for the DVR and the Scripps costs for the show being recorded but have a blank screen?
Will I get a credit for paying for the streaming services to get CBS shows which have been taped as well as missing the news?
Assume $2.99 per show based on the current Xfinity costs on their pricing on demand.
Avg 3-5 show per night from CBS,
1-2 til 7:30 am from CBS.
Miss the NCAA final 4 priceless
Rough estimate $15 night + $6 morning. $21 per x 6 days x 2.5 weeks.
A good credit for Scripps & DVR would be free TV Xfinity service for 6 months.
Please advise when you have some time.
Thanks
XfinityThomasB
Official Employee
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2.7K Messages
7 days ago
kpprad
Very sorry to hear about this ongoing Peacock issue.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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kpprad
Visitor
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3 Messages
3 hours ago
Follow up to chat. Went to retail store and they said they on sell things and i have 3 main boxes. They said the tech who came to my house 5 months ago moved my equipment and created the issue with my service. They said they can help me, call tech support. DID YOU ALL KNOW WHEN YOU ARE TRANSFERRED FROM ONE AI,.... THE TECH HAVE PHONE FILTERS TO TALK... Spent 1.5 hours on tech to speak to a SUPERVISOR.. "Jack" said the supervisor was working with the police on a call where the tech ACCIDENTALL MISCONNTED the wires OF THE CABLE BOX and burnt the home down. (LIAR) Then I went to dinner, DELLIE CALLED IN THE MIDDLE OF DINNER AND SAID I HAD TO GET HOME TO FIX MY PEACOCK PROBLEM.... LEFT DINNER DROVE HOME 30 MINTUES LATER, HE SENT ME A LINK TO PAY 7.99-169.99 TO BUY PEACOCK WHICH IS "FREE". Did not know my issue, his manager doesnt talk to people. I ask for the phone number of the president of customer service and vp of customer service but did not get anything. Been paying for an extra box for 3-5 years which I dont have. $10-15 for 5 years. "Jack" has the serial numbers for the 4 in my home but Delli said he could not credit my account for 120 day. Although I told comcast I had 4 boxes but they keep charging me. WHY. Xfinity want to be greedy about Scripps and overcharge customers for 3-5 years to continue to give poor customer service. Listen to calls from Dellie and Jack.... Mr President of Customer "NO" service and VP of "NO" service. Expectation of customer service is to provide support. Reality is no follow up or resolution. 3-5 years of dealing with you. Please provide a phone to call.
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