Debgil's profile

Frequent Visitor


11 Messages

Mon, Sep 6, 2021 10:18 PM


Closed captioning is not working on the screenpix channels. There is just a thin blue line. CC works on channels not Screenpix.

Official Employee


278 Messages

2 m ago

Hello @Debgil. I am sorry to hear that the close caption is not working and I would love to assist you. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the direct message icon

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

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