poolman102's profile



1 Message

Sun, Jan 2, 2022 2:21 AM

Screen goes black and channel unavailable, can’t rewind spontaneously

I’ll be watching a show and all of a sudden the screen goes black then a couple seconds later a message pops up saying “channel is unavailable try again “ . Sometimes it reloads within a couple seconds but most of the time I try to change channel after waiting a little bit and sometimes it will let me change and sometimes it won’t.  Sometimes the channel I change to is working and sometimes it says same message. Usually I have to unplug box to reset it . 
Another issue is sometimes when I go to rewind it shows on the bar at the bottom there is no data like I just started watching show. Other times it will say “action is not supported “ any ideas to help with this problem would be appreciated!

Official Employee


365 Messages

5 m ago

Hello, @poolman102! Thank you for connecting with us here on our Forums! We are happy to troubleshoot your cable. In order to do so, I'll need to pull up your account. Can you please send me a Direct Message with your name and address? I look forward to your reply. 


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