Hello @user_51b293, and thank you for reaching out about your scheduled recordings being removed for some reason. We would be happy to help in any way we can.
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
I have experienced the same issue twice over the past few weeks. I understand you have to sync the DVR via an X1 box to get the scheduled recordings to return. The problem is that any recordings you had scheduled prior to detecting this issue fail to record, so I am missing shows, some of which are not OnDemand. I trust Xfinity to provide reliable service. The fact that this issue has happened twice recently is eroding that trust.
This is happening to me today and can’t watch the football games on Thanksgiving. We’ll done Xfinity!! Way to ruin the party. I’m sure your billing system will work just fine though.
XfinityEricB
Official Employee
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398 Messages
2 months ago
Hello @user_51b293, and thank you for reaching out about your scheduled recordings being removed for some reason. We would be happy to help in any way we can.
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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user_252bd4
Visitor
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1 Message
1 month ago
I have experienced the same issue twice over the past few weeks. I understand you have to sync the DVR via an X1 box to get the scheduled recordings to return. The problem is that any recordings you had scheduled prior to detecting this issue fail to record, so I am missing shows, some of which are not OnDemand. I trust Xfinity to provide reliable service. The fact that this issue has happened twice recently is eroding that trust.
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ChitownGolf
Visitor
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11 Messages
2 days ago
This is happening to me today and can’t watch the football games on Thanksgiving. We’ll done Xfinity!! Way to ruin the party. I’m sure your billing system will work just fine though.
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