user_qlc5u0 If you are still experiencing the issue where you see the subscription message, please try these steps if you are using an Xfinity TV Box.
1. Press the A button on your remote control to access the Help Menu. 2. Press the OK button to select the Restart title. 3. Press the OK button again to select Restart. 4. It may take a few moments for the TV Box to restart.
If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_qpa1pz, thank you for reaching out to our Forum for help with that pesky subscription error message you're running into. Are you seeing this issue on a TV Box, Stream app, or both? We have some success with performing a TV Box restart, as well as a system refresh.
user_qlc5u0
1 Message
2 months ago
Same issue need to subscribe been 2 hours
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XfinityMarcos
Official Employee
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1.9K Messages
2 months ago
Hello user_qpa1pz, thank you for reaching out to our Forum for help with that pesky subscription error message you're running into. Are you seeing this issue on a TV Box, Stream app, or both? We have some success with performing a TV Box restart, as well as a system refresh.
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