ji0005's profile

New Poster

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5 Messages

Sunday, October 20th, 2024 4:46 AM

RSN Fee with the loss of NBC Sports Chicago?

Why has the RSN fee not gone down now that NBC Sports Chicago is no longer a channel?  You have not picked up CHSN, so I would expect a reduction in fees.  I chatted with support yesterday and was told that the fee would not be going down because of Marquee and Big Ten Network.  Reduce the fee or carry CHSN, I expect a credit for October.

Official Employee

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2.7K Messages

2 months ago

Thank you for reaching out @ji0005 I am sorry for how the loss of a channel has made you feel. The Regional Sports Network fee is an itemized charge. It isn’t a government-mandated fee and may change from time to time. It's based on the costs we incur to provide regional sports networks to our Xfinity TV customers. These costs include the fees regional sports networks charge us to carry them on our cable systems, which are among the fastest growing components of our programming costs. The Regional Sports Network fee isn’t included as part of our promotional pricing or pricing under your contract and can increase during your promotion or contract. You'll receive advance notice before an increase takes effect. To learn more about our fees please visit the link: https://www.xfinity.com/support/articles/most-common-taxes-fees-surcharges-on-your-bill 

New Poster

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5 Messages

That i a non-answer.  I pay a RSN fee, I lose a RSN.. the fee should go down.  

(edited)

Official Employee

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1.5K Messages

Hi there, @ji0005 . I can most definitely understand your concerns regarding the RSN fee. Please be assured you reached the right person to assist you and look further into your RSN concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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5 Messages

Why did you ask me to DM you just so the support team could tell me nothing will be done about it?  Air it out.. let people know the truth and decide where to put their money.

1 Message

Agreed.  We're probably going to drop Xfinity at this point.  Three sports and Xfinity is playing hardball because they have all the power.

1 Message

2 months ago

Comcast is going to lose a ton of customers by not having CSHN!

Ridiculous! It's a free channel!

Wake up Concast before it's too late!

4 Messages

2 months ago

Why am I being charged an RSN fee if you no longer have a contract with regional Sportsnet network. Then you give us a bunch of [Edited: "Language"] about how it’s to cover other sports. Xfinity is a bunch of [Edited: "Language"]. You can’t charge for something you don’t provide. please contact me to further discuss and make it someone that actually knows what they’re talking about. It’s funny that there’s no longer a contract but none of your employees seem to know that or what to do. And what about that news report article that you wrote about giving credit back for the RSN loss of contract. Did you change your mind on that too. Such a rip off company.

(edited)

4 Messages

Instead of editing, my language credit my account for the RNS  fee. That you no longer have to pay for because you don’t have their contract any longer. Quit ripping people off.

Frequent Visitor

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11 Messages

2 months ago

If you dare to raise this fee again, I'm going back to over the air programing. One of the main reasons I have cable is to watch Nascar. If it goes to alot of streaming races next year, like they are proposing,  I'm for sure not keeping cable!

4 Messages

2 months ago

Did you notice that all of their answers are generic and boilerplate? Respond the same way to each question. LAME

Frequent Visitor

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11 Messages

I just got an email from Xfinity saying they're going to credit my bill $8.85 for the loss of NBC Sports Chicago. It doesn't say if it's a one time thing or not. Sometimes complaining does work!

1 Message

2 months ago

I agree with this poster. I know for a fact each sports network was getting paid a minimum of $10/month and without the Bulls/Hawks/Sox the cost should go down commensurately. 

Visitor

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1 Message

11 days ago

Agree.  We pay $20 a month for RSN Chicago and it’s gone.  The rep keeps saying “it’s not part of your package”-AGREED.  Remove the charge.  This is ridiculous.  And I worked in cable distribution before-Big Ten is NOT a part of the regional sports licensing fees.

Frequent Visitor

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11 Messages

My regional sports fee credit was one time $8.85. I see next month my bill is going to go up by about $15.00. They don't say why, have to wait for the bill! I'll bet they're raising the broadcast and regional sports fees because I have a designated contract on everything else. That's always their go to work around for price increases. 

Official Employee

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1.4K Messages

 

user_7e41da Good afternoon! We appreciate you reaching out to our Community Forums Team regarding the changes to your lineup and fees. I'd be delighted to help clear some of your concerns up. While NBC Sports Chicago as ceased operations. You'll see a credit for the RSN fee applied to your monthly billfor the recent loss of NBC Sports Chicago shortly, if you haven't already. Have you had a chance to review your November statement? You should see an adjustment on there. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.1K Messages

 

Moeman1 My yeam can help you look into your billing increase concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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3 Messages

I'm looking to cut TV cable as well. The reason is exactly the same CSN. No CSN, but charges still there. One time ~$8.85 doesn't cut it.

For people looking for CSN - it is available over the air. ~$50 indoor TV antenna and no monthly fees. You will get 2 CSN channels plus tons more (I've 67). Keep in mind, that you may locate place in your house with good reception which could be an issue.

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