ji0005's profile

New Poster

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5 Messages

Sunday, October 20th, 2024 4:46 AM

RSN Fee with the loss of NBC Sports Chicago?

Why has the RSN fee not gone down now that NBC Sports Chicago is no longer a channel?  You have not picked up CHSN, so I would expect a reduction in fees.  I chatted with support yesterday and was told that the fee would not be going down because of Marquee and Big Ten Network.  Reduce the fee or carry CHSN, I expect a credit for October.

Official Employee

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2.6K Messages

2 months ago

Thank you for reaching out @ji0005 I am sorry for how the loss of a channel has made you feel. The Regional Sports Network fee is an itemized charge. It isn’t a government-mandated fee and may change from time to time. It's based on the costs we incur to provide regional sports networks to our Xfinity TV customers. These costs include the fees regional sports networks charge us to carry them on our cable systems, which are among the fastest growing components of our programming costs. The Regional Sports Network fee isn’t included as part of our promotional pricing or pricing under your contract and can increase during your promotion or contract. You'll receive advance notice before an increase takes effect. To learn more about our fees please visit the link: https://www.xfinity.com/support/articles/most-common-taxes-fees-surcharges-on-your-bill 

New Poster

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5 Messages

That i a non-answer.  I pay a RSN fee, I lose a RSN.. the fee should go down.  

(edited)

Official Employee

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1.4K Messages

Hi there, @ji0005 . I can most definitely understand your concerns regarding the RSN fee. Please be assured you reached the right person to assist you and look further into your RSN concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

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New Poster

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5 Messages

Why did you ask me to DM you just so the support team could tell me nothing will be done about it?  Air it out.. let people know the truth and decide where to put their money.

1 Message

Agreed.  We're probably going to drop Xfinity at this point.  Three sports and Xfinity is playing hardball because they have all the power.

1 Message

2 months ago

Comcast is going to lose a ton of customers by not having CSHN!

Ridiculous! It's a free channel!

Wake up Concast before it's too late!

3 Messages

1 month ago

Why am I being charged an RSN fee if you no longer have a contract with regional Sportsnet network. Then you give us a bunch of [Edited: "Language"] about how it’s to cover other sports. Xfinity is a bunch of [Edited: "Language"]. You can’t charge for something you don’t provide. please contact me to further discuss and make it someone that actually knows what they’re talking about. It’s funny that there’s no longer a contract but none of your employees seem to know that or what to do. And what about that news report article that you wrote about giving credit back for the RSN loss of contract. Did you change your mind on that too. Such a rip off company.

(edited)

3 Messages

Instead of editing, my language credit my account for the RNS  fee. That you no longer have to pay for because you don’t have their contract any longer. Quit ripping people off.

Frequent Visitor

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10 Messages

1 month ago

If you dare to raise this fee again, I'm going back to over the air programing. One of the main reasons I have cable is to watch Nascar. If it goes to alot of streaming races next year, like they are proposing,  I'm for sure not keeping cable!

3 Messages

1 month ago

Did you notice that all of their answers are generic and boilerplate? Respond the same way to each question. LAME

Frequent Visitor

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10 Messages

I just got an email from Xfinity saying they're going to credit my bill $8.85 for the loss of NBC Sports Chicago. It doesn't say if it's a one time thing or not. Sometimes complaining does work!

1 Message

1 month ago

I agree with this poster. I know for a fact each sports network was getting paid a minimum of $10/month and without the Bulls/Hawks/Sox the cost should go down commensurately. 

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